DebtBlue

Finance & Insurance • United Statesdebtblue.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

+2.1 vs. last month4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#230of 373

Top 62% · Mid Pack

#1 (best)#373 (worst)

#228Peer

#229Peer

#230This company

#231Peer

#232Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%

positive

Positive83%
Neutral1%
Negative17%

Sentiment Balance

Covering October 2024 — 71 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 18% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

40.5%

Product Quality

16.5%

Problem Resolution

9.3%

Loyalty

9.0%

Onboarding

7.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 25.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.0%

4★

3.7%

3★

0.3%

2★

0.3%

1★

0.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.4% of reviews in the last three months were positive, compared with 95.6% in the three months before that.

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