CreditYES®

Lending & Consumer Finance • United Statescredityes.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−0.9 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#162of 275

Top 59% · Mid Pack

#1 (best)#275 (worst)

#160Peer

#161Peer

#162This company

#163Peer

#164Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering July 2023 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.9%

Product Quality

23.1%

Loyalty

14.5%

Response Speed

8.1%

Onboarding

7.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

79.8%

4★

12.2%

3★

2.5%

2★

0.8%

1★

4.7%

Based on 600 analyzed reviews. Sentiment is slipping: 88.2% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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