Customereye

1st Franklin Financial Corporation

Lending & Consumer Finance • United States1ffc.com

Review data last updated .

Based on public reviews and response behavior.

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1,000 reviews over 865 days (about 35 per month). Busiest month: 17% of reviews. Languages: en 88%, unknown 11%, es 0%.

Overall Score

54/100
4.82 ★ average rating · 1,000 reviews
54/100 from 1,000 reviews over 19 months, high confidence.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

53.5

Industry average 65.5

12.0 below average

Rating

4.82

Industry average 4.43

0.39 above average

Reply rate

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Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#894of 1142 ranked in Lending & Consumer Finance
Top 78% · Bottom Tier
#1 (best)#1142 (worst)
#892Peer
#893Peer
#894This company
#895Peer
#896Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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