Customereye

Craftastik has an overall score of 67/100 and an average customer rating of 4.6/5 from 600 analyzed customer reviews, ranking 99 of 467 companies in Hobbies & Arts.

Review data last updated .

Craftastik

Hobbies & Arts • United Kingdomcraftastik.co.uk

Competitive analysis from customer reviews & engagement signals.

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overview

High-level competitive position based on customer sentiment, review volume, and engagement signals.

Overall Score

Aggregate customer sentiment and rating score across all reviews.

67/100
4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Rank by overall score against other fully-analyzed Hobbies & Arts companies.

#99of 467
Top 21% · Top Tier
#1 (best)#467 (worst)
#97Peer
#98Peer
#99This company
#100Peer
#101Peer
Overall Customer Sentiment
Category Leader

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Distribution of positive, neutral, and negative customer sentiment — most recent period (monthly)

Covering November 2024 — 6 reviews, not the company's full review history.

Green = Positive · Gray = Neutral · Red = Negative

Positive sentiment
Neutral sentiment
Negative sentiment
positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

How sentiment has evolved across the selected time range.

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of total theme mentions across this company's reviews.

Delivery Shipping
23.7%
Product Quality
21.2%
Response Speed
17.9%
Loyalty
10.6%
Customer Support
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.8% of all theme mentions.

Churn Signal Score

Computed

A rule-based signal calculated for every company from negative-review share, churn-intent phrases, and how sentiment has moved over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 25.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Want an AI churn-risk read?

The score above is rule-based arithmetic. A custom analysis has an AI read this company's negative reviews to name the specific warning signs behind the risk — unresolved complaints, mentions of switching, repeated service failures.

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Reviewer Breakdown

Computed

How this company's reviewers actually rated it, and whether recent reviewers have been more positive than earlier ones.

4.6avg rating
5
85.2%
4
3.8%
3
3.5%
2
2.3%
1
5.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.3% of reviews in the last three months were positive, compared with 92.6% in the three months before that.

Want AI customer segments?

The breakdown above is descriptive statistics. A custom analysis groups reviewers into distinct customer segments — new versus long-term, or everyone hitting the same specific problem — with what each group actually says.

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The next section explains which customer themes and behaviors drive this competitive position.