Customereye

Compass

Software & Web Servicescompass.tech

Review data last updated .

Based on public reviews and response behavior.

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158 reviews over 305 days (about 16 per month). Busiest month: 21% of reviews. Languages: en 100%.

Overall Score

90/100
−10.6 vs. last month4.76 ★ average rating · 158 reviews
90/100 from 158 reviews over 10 months, moderate confidence.

Software & Web Services average: score 59.5, rating 4.06 stars, reply rate 36.1%, over 2,026 ranked companies · benchmark 6 Oct 2026

Score

90.1

Industry average 59.5

30.6 above average

Rating

4.76

Industry average 4.06

0.70 above average

Reply rate

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Industry average 36.1%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#51of 2026 ranked in Software & Web Services
Top 3% · Top Tier
#1 (best)#2026 (worst)
#49Peer
#50Peer
#51This company
#52Peer
#53Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative13%

Sentiment Balance

Covering September 2026 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Onboarding
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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