CEX

Finance & Insurance • United Statescex.io

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−37.5 vs. last month3.62 ★ average rating · 1,300 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#311of 373

Top 83% · Bottom Tier

#1 (best)#373 (worst)

#309Peer

#310Peer

#311This company

#312Peer

#313Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral2%
Negative40%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,260 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.0%

Pricing

14.8%

Onboarding

13.9%

Loyalty

12.6%

Product Quality

11.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 39.6% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

56.5%

4★

9.8%

3★

2.5%

2★

2.0%

1★

29.2%

Based on 1,300 analyzed reviews. Sentiment is slipping: 5.9% of reviews in the last three months were positive, compared with 11.1% in the three months before that.

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