Based on public reviews and response behavior.
1,858 reviews over 3,856 days (about 15 per month). Busiest month: 26% of reviews. Languages: en 88%, unknown 7%, es 1%.
Finance & Insurance average: score 63.1, rating 4.26 stars, reply rate 48.7%, over 2,259 ranked companies · benchmark 10 Oct 2026
Score
47.2
Industry average 63.1
15.9 below average
Rating
3.82
Industry average 4.26
0.44 below average
Reply rate
—
Industry average 48.7%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering August 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,858 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,259 ranked companies in Finance & Insurance (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.205 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.593). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
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