Customereye

CardKangaroo

Gifts & Party Supplies • United Statescardkangaroo.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−40.0 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#112of 149
Top 75% · Bottom Tier
#1 (best)#149 (worst)
#110Peer
#111Peer
#112This company
#113Peer
#114Peer

Overall Customer Sentiment

Below Average

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering December 2019 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
21.9%
Delivery Shipping
15.8%
Product Quality
13.0%
Loyalty
11.9%
Onboarding
8.9%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 37.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.8%
4
4.7%
3
1.8%
2
0.7%
1
4.0%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 93.9% in the three months before that.

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