Buzzsprout

Software & Web Services • United Statesbuzzsprout.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+28.6 vs. last month4.74 ★ average rating · 808 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#120of 363

Top 33% · Upper Half

#1 (best)#363 (worst)

#118Peer

#119Peer

#120This company

#121Peer

#122Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 12% negative

87%

positive

Positive87%
Neutral2%
Negative12%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 804 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

25.0%

Customer Support

19.3%

Product Quality

17.7%

Loyalty

11.8%

Pricing

7.6%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW2/100

2/100

signal score

•Built from a negative-review share of 11.6% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.3%

4★

7.4%

3★

2.8%

2★

0.9%

1★

2.6%

Based on 808 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

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