Customereye

Btcmaker

Gambling & Betting • United Statesbtcmaker.io

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

39/100
+23.6 vs. last month3.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#76of 91
Top 84% · Bottom Tier
#1 (best)#91 (worst)
#74Peer
#75Peer
#76This company
#77Peer
#78Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 42% negative

56%
positive
  • Positive56%
  • Neutral3%
  • Negative42%

Sentiment Balance

Covering March 2022 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
14.9%
Response Speed
13.3%
Customer Support
13.2%
Delivery Shipping
13.0%
Problem Resolution
12.0%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 13.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100
71/100
signal score
  • Built from a negative-review share of 54.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
52.0%
4
8.2%
3
5.2%
2
4.5%
1
30.2%

Based on 600 analyzed reviews. Sentiment is slipping: 39.3% of reviews in the last three months were positive, compared with 58.5% in the three months before that.

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