Schools & Academic Education • United Kingdombroadbentco.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 802 days (about 23 per month). Busiest month: 8% of reviews.
Schools & Academic Education average: score 68.1, rating 4.53 stars, reply rate 38.3%, over 1,424 ranked companies · benchmark 8 Oct 2026
Score
75.7
Industry average 68.1
7.6 above average
Rating
4.93
Industry average 4.53
0.40 above average
Reply rate
—
Industry average 38.3%
not measured
Among ranked Schools & Academic Education companies
Only companies with enough recent, scoreable reviews are ranked.
96% of reviews positive, 3% negative
Covering February 2024 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,424 ranked companies in Schools & Academic Education (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 91% of reviews against an industry average of 38%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 448 mentions with a sentiment score of 93.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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