Based on public reviews and response behavior.
100 reviews over 691 days (about 4.4 per month). Busiest month: 17% of reviews. Languages: en 100%.
Airlines & Aviation average: score 35.1, rating 2.28 stars, reply rate 9.3%, over 94 ranked companies · benchmark 6 Oct 2026
Score
32.4
Industry average 35.1
2.7 below average
Rating
1.36
Industry average 2.28
0.92 below average
Reply rate
—
Industry average 9.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
21% of reviews positive, 78% negative
Covering September 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 94 ranked companies in Airlines & Aviation (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.555 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 1.36 stars is 0.9 below the Airlines & Aviation average of 2.3. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
