Tunisair

Airlines & Aviationtunisair.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

2.54 ★ average rating · 76 reviews

Competitive Performance Rank

Among fully-analyzed Airlines & Aviation companies

#19of 41

Top 46% · Upper Half

#1 (best)#41 (worst)

#17Peer

#18Peer

#19This company

#20Peer

#21Peer

Overall Customer Sentiment

Above Average

47% of reviews positive, 53% negative

47%

positive

Positive47%
Neutral0%
Negative53%

Sentiment Balance

Covering December 2019 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 3 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

17.6%

Customer Support

17.0%

Response Speed

16.7%

Delivery Shipping

13.3%

Pricing

11.2%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 17.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 52.6% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

7.9%

4★

27.6%

3★

13.2%

2★

9.2%

1★

42.1%

Based on 76 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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