Customereye

Bookblock

Gifts & Party Supplies • United Kingdombookblock.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#51of 149
Top 34% · Upper Half
#1 (best)#149 (worst)
#49Peer
#50Peer
#51This company
#52Peer
#53Peer

Overall Customer Sentiment

Above Average

94% of reviews positive, 6% negative

94%
positive
  • Positive94%
  • Neutral0%
  • Negative6%

Sentiment Balance

Covering December 2023 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 589 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.9%
Product Quality
21.3%
Loyalty
11.2%
Response Speed
11.1%
Customer Support
9.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW0/100
0/100
signal score
  • Built from a negative-review share of 7.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
83.2%
4
12.0%
3
1.2%
2
1.5%
1
2.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 89.5% in the three months before that.

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