Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
79% of reviews positive, 20% negative
Covering April 2023 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Showing 1,983 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Communication, making up 2.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 2,000 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 0.0% in the three months before that.
