Based on public reviews and response behavior.
200 reviews over 42 days (about 145 per month). Busiest month: 59% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.2%, over 1,998 ranked companies · benchmark 5 Oct 2026
Score
68.7
Industry average 62.9
5.8 above average
Rating
4.43
Industry average 4.27
0.16 above average
Reply rate
—
Industry average 49.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 15% negative
Covering September 2026 — 82 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 12% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,998 ranked companies in Finance & Insurance (benchmark 5 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.236 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 80% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
