Binance

Finance & Insurance • United Statesbinance.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

39/100

−3.0 vs. last month1.35 ★ average rating · 989 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#353of 373

Top 95% · Bottom Tier

#1 (best)#373 (worst)

#351Peer

#352Peer

#353This company

#354Peer

#355Peer

Overall Customer Sentiment

Below Average

19% of reviews positive, 81% negative

19%

positive

Positive19%
Neutral1%
Negative81%

Sentiment Balance

Covering July 2026 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 989 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.5%

Pricing

13.0%

Problem Resolution

11.8%

Loyalty

11.7%

Communication

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 80.6% across this company's analyzed reviews.
•19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

5.1%

4★

1.1%

3★

2.4%

2★

6.3%

1★

85.1%

Based on 989 analyzed reviews. Sentiment is slipping: 1.6% of reviews in the last three months were positive, compared with 10.5% in the three months before that.

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