AUTOPAY

Automotive & Mobility • United Statesautopay.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

4.36 ★ average rating · 570 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#70of 265

Top 26% · Upper Half

#1 (best)#265 (worst)

#68Peer

#69Peer

#70This company

#71Peer

#72Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral1%
Negative10%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 558 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.4%

Onboarding

19.4%

Loyalty

15.5%

Product Quality

15.4%

Response Speed

9.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100

5/100

signal score

•Built from a negative-review share of 13.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

81.8%

4★

2.5%

3★

0.5%

2★

1.1%

1★

14.2%

Based on 570 analyzed reviews. Sentiment is improving: 14.3% of reviews in the last three months were positive, compared with 7.7% in the three months before that.

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