Arden University

Schools & Academic Education • United Kingdomarden.ac.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

75/100

−2.2 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#9of 203

Top 4% · Top Tier

#1 (best)#203 (worst)

#7Peer

#8Peer

#9This company

#10Peer

#11Peer

Overall Customer Sentiment

Category Leader

95% of reviews positive, 5% negative

95%

positive

Positive95%
Neutral0%
Negative5%

Sentiment Balance

Covering November 2024 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.1%

Product Quality

17.2%

Loyalty

15.3%

Response Speed

11.6%

Communication

8.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 20.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.5%

4★

2.2%

3★

0.5%

2★

0.2%

1★

2.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.4% of reviews in the last three months were positive, compared with 97.2% in the three months before that.

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