Customereye

Angel & Rocket

Apparel & Fashion • United Kingdomangelandrocket.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
−9.9 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#15of 330
Top 5% · Top Tier
#1 (best)#330 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering November 2024 — 38 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.0%
Delivery Shipping
21.9%
Response Speed
14.5%
Loyalty
10.7%
Customer Support
10.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 18.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.2%
4
3.8%
3
2.0%
2
2.2%
1
4.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.1% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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