American Apartment Owners Association

Real Estate & Property • United Statesamerican-apartment-owners-association.org

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#23of 92

Top 25% · Top Tier

#1 (best)#92 (worst)

#21Peer

#22Peer

#23This company

#24Peer

#25Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral2%
Negative17%

Sentiment Balance

Covering May 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 38% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.9%

Customer Support

22.0%

Product Quality

11.7%

Response Speed

11.1%

Loyalty

10.3%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 37.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

73.0%

4★

19.3%

3★

4.5%

2★

1.0%

1★

2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 70.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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