Based on public reviews and response behavior.
200 reviews over 25 days (about 244 per month). Busiest month: 84% of reviews — one month dominates this sample. Languages: en 91%, es 3%, fr 2%.
Lending & Consumer Finance average: score 66.0, rating 4.45 stars, reply rate 50.0%, over 1,244 ranked companies · benchmark 8 Oct 2026
Score
39.4
Industry average 66.0
26.6 below average
Rating
3.06
Industry average 4.45
1.39 below average
Reply rate
—
Industry average 50.0%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 41% negative
Covering September 2026 — 168 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 41% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,244 ranked companies in Lending & Consumer Finance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.196 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 39.4 sits in the bottom quarter of about 1,200 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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