Alensa

Healthcare & Medical • United Statesalensa.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+21.7 vs. last month4.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#512of 615

Top 83% · Bottom Tier

#1 (best)#615 (worst)

#510Peer

#511Peer

#512This company

#513Peer

#514Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering December 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.1%

Response Speed

14.6%

Pricing

12.9%

Loyalty

10.8%

Product Quality

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 7.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

75.8%

4★

4.8%

3★

2.7%

2★

2.7%

1★

14.0%

Based on 600 analyzed reviews. Sentiment is improving: 82.3% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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