Based on public reviews and response behavior.
604 reviews.
Computers & Hardware average: score 57.2, rating 4.28 stars, reply rate 30.4%, over 247 ranked companies · benchmark 6 Oct 2026
Score
62.4
Industry average 57.2
5.2 above average
Rating
4.10
Industry average 4.28
0.18 below average
Reply rate
—
Industry average 30.4%
not measured
Among ranked Computers & Hardware companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 28% negative
Covering November 2024 — 39 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 18% negative and 5% neutral.
Share of theme mentions
Themes extracted from 604 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 247 ranked companies in Computers & Hardware (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.397 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 30%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
