Based on public reviews and response behavior.
Among fully-analyzed Computers & Hardware companies
71% of reviews positive, 28% negative
Covering November 2024 — 39 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 18% negative and 5% neutral.
Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
The most common complaint theme is Customer Support, making up 12.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 604 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 87.1% in the three months before that.
