Customereye

Above Lending

Finance & Insurance • United Statesabovelending.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

86/100
−2.1 vs. last month4.86 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#5of 373
Top 1% · Top Tier
#1 (best)#373 (worst)
#3Peer
#4Peer
#5This company
#6Peer
#7Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering July 2026 — 106 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 15% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
33.4%
Onboarding
23.9%
Product Quality
15.6%
Response Speed
8.8%
Loyalty
5.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • •Built from a negative-review share of 13.6% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
91.9%
4★
4.9%
3★
1.4%
2★
0.6%
1★
1.2%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 98.0% of reviews in the last three months were positive, compared with 98.1% in the three months before that.

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