Based on public reviews and response behavior.
972 reviews over 34 days (about 870 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 93%, unknown 6%, fr 1%.
Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026
Score
54.3
Industry average 63.3
9.0 below average
Rating
4.94
Industry average 4.27
0.67 above average
Reply rate
—
Industry average 49.1%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 12% negative
Covering July 2026 — 447 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 14% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 972 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,137 ranked companies in Finance & Insurance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 4% of reviews against an industry average of 49%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 479 mentions with a sentiment score of 89.25/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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