Customereye

888 Vapour

Vaping & Smoking Alternatives • United Kingdom888vapour.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#18of 173
Top 10% · Top Tier
#1 (best)#173 (worst)
#16Peer
#17Peer
#18This company
#19Peer
#20Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering July 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.1%
Customer Support
17.8%
Response Speed
16.4%
Product Quality
14.7%
Loyalty
12.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 31.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
90.3%
4
3.2%
3
1.0%
2
1.0%
1
4.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 50.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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