Customereye

499inks

Printing & Signage • United States499inks.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#91of 232
Top 39% · Upper Half
#1 (best)#232 (worst)
#89Peer
#90Peer
#91This company
#92Peer
#93Peer

Overall Customer Sentiment

Above Average

65% of reviews positive, 32% negative

65%
positive
  • Positive65%
  • Neutral3%
  • Negative32%

Sentiment Balance

Covering March 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 538 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.4%
Pricing
15.7%
Product Quality
15.5%
Loyalty
11.3%
Customer Support
10.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 36.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
68.8%
4
10.5%
3
5.5%
2
5.3%
1
9.8%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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