Customereye

247 Lending Group

Lending & Consumer Finance • United States247lendinggroup.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+12.6 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#241of 275
Top 88% · Bottom Tier
#1 (best)#275 (worst)
#239Peer
#240Peer
#241This company
#242Peer
#243Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral3%
  • Negative27%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.5%
Response Speed
16.0%
Onboarding
15.4%
Product Quality
12.7%
Loyalty
12.2%

Most feedback concerns Customer Support.

The most common complaint theme is Value For Money, making up 0.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 28.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
70.7%
4
18.5%
3
4.2%
2
1.8%
1
4.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 77.8% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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