Explore customer experience articles on customer feedback, market trends and company performance.
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Airlines & Aviation averages 33.1 on CustomerEye's 0-100 score, versus 65.4 across the platform. Here is what the reviews show.
Communication scores 48.8 in Food & Dining, 21.7 points below the all-sector theme average of 70.5 in today's catalogue snapshot.
Across ten well-known mental health teletherapy and psychiatry brands, onboarding is the strongest theme at 81.1 — and communication the weakest at 57.8. Reply rate ranges from 0% to 89% and predicts almost nothing.
We measured how often 3,009 real companies reply to their own reviews. Nearly half never reply at all — and the ones that do have almost half the churn risk of the ones that don't.
Our churn signal analysis across nearly 2,000 Beauty & Wellness companies found the highest-risk distribution we've measured: roughly one in three is currently showing a high churn signal.
