Zima Dental

Cosmetics & Fragrance • United Stateszimadental.co.uk

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−4.1 vs. last month4.79 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#109of 191

Top 57% · Mid Pack

#1 (best)#191 (worst)

#107Peer

#108Peer

#109This company

#110Peer

#111Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 16% negative

84%

positive

Positive84%
Neutral1%
Negative16%

Sentiment Balance

Covering July 2026 — 116 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 17% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.1%

Product Quality

16.9%

Response Speed

13.0%

Loyalty

11.4%

Delivery Shipping

9.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 15.8% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.3%

4★

2.5%

3★

0.8%

2★

0.8%

1★

3.6%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 95.7% of reviews in the last three months were positive, compared with 95.4% in the three months before that.

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