Based on public reviews and response behavior.
186 reviews over 351 days (about 16 per month). Busiest month: 16% of reviews. Languages: en 96%, de 1%, it 1%.
Kids & Family average: score 68.5, rating 4.38 stars, reply rate 51.1%, over 67 ranked companies · benchmark 3 Oct 2026
Score
69.7
Industry average 68.5
1.2 above average
Rating
3.90
Industry average 4.38
0.48 below average
Reply rate
—
Industry average 51.1%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 23% negative
Covering September 2026 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.
Share of theme mentions
Themes extracted from 186 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 67 ranked companies in Kids & Family (benchmark 3 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.372 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 22% of reviews against an industry average of 51%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
