Way

Automotive & Mobility • United Stateswww.way.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−3.0 vs. last month3.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#167of 265

Top 63% · Mid Pack

#1 (best)#265 (worst)

#165Peer

#166Peer

#167This company

#168Peer

#169Peer

Overall Customer Sentiment

Mid Pack

45% of reviews positive, 53% negative

45%

positive

Positive45%
Neutral2%
Negative53%

Sentiment Balance

Covering October 2024 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 37% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.1%

Pricing

13.4%

Response Speed

12.0%

Loyalty

11.5%

Communication

11.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100

67/100

signal score

•Built from a negative-review share of 57.3% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

51.0%

4★

2.0%

3★

1.2%

2★

3.2%

1★

42.7%

Based on 600 analyzed reviews. Sentiment is improving: 80.8% of reviews in the last three months were positive, compared with 43.9% in the three months before that.

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