Based on public reviews and response behavior.
2,871 days of reviews, with a sparse monthly review flow. Busiest month: 25% of reviews. Languages: en 99%, ja 1%.
These figures describe an earlier period, not the last 12 months.
General Retail & Marketplaces average: score 64.1, rating 4.25 stars, reply rate 36.2%, over 2,516 ranked companies · benchmark 4 Nov 2026
Score
54.6
Industry average 64.1
9.5 below average
Rating
4.74
Industry average 4.25
0.49 above average
Reply rate
—
Industry average 36.2%
not measured
Not ranked
no reviews in the last 12 months
83% of reviews positive, 16% negative
Covering March 2016, not the company's full review history.
Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 20% negative and 4% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,516 ranked companies in General Retail & Marketplaces (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.316). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 1% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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