Customereye

Uber

Automotive & Mobility • United Stateswww.uber.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

43/100
2.42 ★ average rating · 847 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#197of 265
Top 74% · Mid Pack
#1 (best)#265 (worst)
#195Peer
#196Peer
#197This company
#198Peer
#199Peer

Overall Customer Sentiment

Mid Pack

36% of reviews positive, 62% negative

36%
positive
  • Positive36%
  • Neutral2%
  • Negative62%

Sentiment Balance

Covering August 2026 — 250 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 38% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 749 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing
17.8%
Customer Support
16.7%
Loyalty
13.5%
Delivery Shipping
11.1%
Response Speed
11.0%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100
72/100
signal score
  • Built from a negative-review share of 62.0% across this company's analyzed reviews.
  • 18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.4avg rating
5
30.7%
4
2.2%
3
3.5%
2
5.0%
1
58.6%

Based on 847 analyzed reviews. Sentiment is improving: 37.6% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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