Finance & Insurance • United Stateswww.traveler-assistance.com
Review data last updated .
Based on public reviews and response behavior.
59 reviews over 1,539 days (about 1.2 per month). Busiest month: 20% of reviews. Languages: es 70%, en 31%.
Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026
Score
69.4
Industry average 63.2
6.2 above average
Rating
3.47
Industry average 4.27
0.80 below average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 41% negative
Covering February 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Reviews are mostly in Spanish
Share of theme mentions
Themes extracted from 59 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,125 ranked companies in Finance & Insurance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.558 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 75% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
Unlock the full report — $4.99