Traveler Assistance Services

Finance & Insurance • United Stateswww.traveler-assistance.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+16.7 vs. last month3.47 ★ average rating · 59 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#263of 373

Top 71% · Mid Pack

#1 (best)#373 (worst)

#261Peer

#262Peer

#263This company

#264Peer

#265Peer

Overall Customer Sentiment

Mid Pack

14% of reviews positive, 85% negative

14%

positive

Positive14%
Neutral2%
Negative85%

Sentiment Balance

Covering February 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 38 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

29.1%

Communication

21.8%

Pricing

14.5%

Product Quality

12.7%

Loyalty

12.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 29.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 84.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

55.9%

4★

6.8%

3★

1.7%

2★

0.0%

1★

35.6%

Based on 59 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

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