TFX.TAX

Finance & Insurance • United Stateswww.taxesforexpats.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−11.7 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#187of 373

Top 50% · Mid Pack

#1 (best)#373 (worst)

#185Peer

#186Peer

#187This company

#188Peer

#189Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 11% negative

87%

positive

Positive87%
Neutral2%
Negative11%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

23.2%

Customer Support

23.0%

Onboarding

14.8%

Response Speed

11.1%

Product Quality

10.5%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 15.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.3%

4★

4.8%

3★

0.5%

2★

1.2%

1★

3.2%

Based on 600 analyzed reviews. Sentiment is improving: 95.8% of reviews in the last three months were positive, compared with 87.2% in the three months before that.

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