Based on public reviews and response behavior.
70 reviews over 1,009 days (about 2.1 per month). Busiest month: 30% of reviews. Languages: en 100%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
67.3
Industry average 61.2
6.1 above average
Rating
2.93
Industry average 3.92
0.99 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
47% of reviews positive, 53% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.
Share of theme mentions
Themes extracted from 70 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.849 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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