Customereye

SpareRoom

Real Estate & Propertywww.spareroom.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 50 days (about 122 per month). Busiest month: 60% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

54/100
Short observation window (50 days)
−6.4 vs. last month4.66 ★ average rating · 200 reviews
54/100 from 200 reviews over 3 months, moderate confidence. trend not shown: window under six months. one month holds 60% of the reviews.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

54.4

Industry average 66.8

12.4 below average

Rating

4.66

Industry average 4.21

0.45 above average

Reply rate

—

Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#518of 637 ranked in Real Estate & Property
Top 81% · Bottom Tier
#1 (best)#637 (worst)
#516Peer
#517Peer
#518This company
#519Peer
#520Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering September 2026 — 76 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 20% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Response Speed
Hidden
Product Quality
Hidden
Delivery Shipping
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Real Estate & Property