Customereye

Simply Envelopes

Printing & Signage • United Kingdomwww.simply-envelopes.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+2.8 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#174of 232
Top 75% · Mid Pack
#1 (best)#232 (worst)
#172Peer
#173Peer
#174This company
#175Peer
#176Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 15% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative15%

Sentiment Balance

Covering October 2016 — 47 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 13% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2016.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.3%
Product Quality
18.5%
Response Speed
13.9%
Customer Support
12.6%
Loyalty
11.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.7%
4
6.5%
3
1.7%
2
1.0%
1
1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.1% in the three months before that.

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