Customereye

Shutterfly

Printing & Signage • United Stateswww.shutterfly.com

Review data last updated .

Based on public reviews and response behavior.

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1,700 reviews.

Overall Score

56/100
+0.7 vs. last month3.22 ★ average rating · 1,700 reviews
56/100 from 1,700 reviews, high confidence.

Printing & Signage average: score 66.2, rating 4.64 stars, reply rate 38.0%, over 860 ranked companies · benchmark 9 Oct 2026

Score

55.8

Industry average 66.2

10.4 below average

Rating

3.22

Industry average 4.64

1.42 below average

Reply rate

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Industry average 38.0%

not measured

Competitive Performance Rank

Among ranked Printing & Signage companies

#679of 860 ranked in Printing & Signage
Top 79% · Bottom Tierup 49 from last month
#1 (best)#860 (worst)
#677Peer
#678Peer
#679This company
#680Peer
#681Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering August 2026 — 239 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Product Quality
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Customer Support
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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