Customereye

Science in Sport (SiS)

Supplements & Nutrition • USwww.scienceinsport.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

77/100
−7.6 vs. last month4.34 ★ average rating · 996 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#11of 301
Top 4% · Top Tier
#1 (best)#301 (worst)
#9Peer
#10Peer
#11This company
#12Peer
#13Peer

Overall Customer Sentiment

Category Leader

58% of reviews positive, 41% negative

58%
positive
  • Positive58%
  • Neutral1%
  • Negative41%

Sentiment Balance

Covering July 2026 — 55 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 49% of reviews in this period, with 47% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 994 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Product Quality
17.5%
Customer Support
15.8%
Response Speed
15.6%
Loyalty
8.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100
60/100
signal score
  • Built from a negative-review share of 40.5% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
75.3%
4
7.2%
3
4.4%
2
2.0%
1
11.0%

Based on 996 analyzed reviews. Sentiment is slipping: 82.0% of reviews in the last three months were positive, compared with 88.0% in the three months before that.

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