Customereye

FitnessGenes

Supplements & Nutrition • United Kingdomfitnessgenes.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#47of 301
Top 16% · Top Tier
#1 (best)#301 (worst)
#45Peer
#46Peer
#47This company
#48Peer
#49Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 577 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
22.2%
Loyalty
14.6%
Product Quality
12.3%
Response Speed
10.4%
Communication
9.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 18.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
70.2%
4
13.5%
3
6.8%
2
4.2%
1
5.3%

Based on 600 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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