Rofx

Finance & Insurance • United Stateswww.rofx.net

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−6.0 vs. last month1.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#204of 373

Top 55% · Mid Pack

#1 (best)#373 (worst)

#202Peer

#203Peer

#204This company

#205Peer

#206Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 16% negative

84%

positive

Positive84%
Neutral0%
Negative16%

Sentiment Balance

Covering September 2021 — 197 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Pricing

19.3%

Loyalty

15.9%

Problem Resolution

9.5%

Delivery Shipping

9.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 20.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

0.2%

4★

0.0%

3★

0.5%

2★

34.8%

1★

64.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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