Based on public reviews and response behavior.
170 reviews over 8 days (about 647 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 63.3, rating 4.27 stars, reply rate 49.1%, over 2,137 ranked companies · benchmark 8 Oct 2026
Score
54.4
Industry average 63.3
8.9 below average
Rating
4.28
Industry average 4.27
0.01 above average
Reply rate
—
Industry average 49.1%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering September 2026 — 170 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 22% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 170 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,137 ranked companies in Finance & Insurance (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 49%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 77 mentions with a sentiment score of 79.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
