Customereye

Pumpkin Pet Insurance

Finance & Insurance • United Stateswww.pumpkin.care

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
+7.8 vs. last month4.82 ★ average rating · 1,998 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#101of 373
Top 27% · Upper Half
#1 (best)#373 (worst)
#99Peer
#100Peer
#101This company
#102Peer
#103Peer

Overall Customer Sentiment

Above Average

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering July 2026 — 47 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
23.0%
Onboarding
19.7%
Customer Support
15.4%
Product Quality
10.9%
Loyalty
10.6%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • •Built from a negative-review share of 22.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.8%
4★
2.2%
3★
1.6%
2★
0.6%
1★
2.9%

Based on 1,998 analyzed reviews. Sentiment is slipping: 91.2% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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