Prosper

Lending & Consumer Finance • United Stateswww.prosper.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+3.7 vs. last month4.33 ★ average rating · 1,174 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#253of 275

Top 92% · Bottom Tier

#1 (best)#275 (worst)

#251Peer

#252Peer

#253This company

#254Peer

#255Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 27% negative

70%

positive

Positive70%
Neutral3%
Negative27%

Sentiment Balance

Covering July 2026 — 41 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 22% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,143 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

25.6%

Response Speed

21.4%

Customer Support

13.2%

Loyalty

11.3%

Product Quality

9.7%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM47/100

47/100

signal score

•Built from a negative-review share of 26.7% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

79.2%

4★

3.7%

3★

1.6%

2★

1.4%

1★

14.1%

Based on 1,174 analyzed reviews. Sentiment is holding steady: 81.0% of reviews in the last three months were positive, compared with 85.9% in the three months before that.

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