Customereye

ProductReportCard

Paid Surveys & Rewards • United Stateswww.productreportcard.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
−66.7 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Paid Surveys & Rewards companies

#28of 67
Top 42% · Upper Half
#1 (best)#67 (worst)
#26Peer
#27Peer
#28This company
#29Peer
#30Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
16.8%
Product Quality
14.9%
Response Speed
14.4%
Onboarding
12.0%
Loyalty
11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • •Built from a negative-review share of 32.3% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
74.0%
4★
9.5%
3★
4.0%
2★
3.0%
1★
9.5%

Based on 600 analyzed reviews. Sentiment is slipping: 73.1% of reviews in the last three months were positive, compared with 87.2% in the three months before that.

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