Customereye

Printerinks

Printing & Signage • United Kingdomwww.printerinks.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#224of 232
Top 97% · Bottom Tier
#1 (best)#232 (worst)
#222Peer
#223Peer
#224This company
#225Peer
#226Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.0%
Response Speed
14.1%
Onboarding
13.4%
Customer Support
10.6%
Pricing
9.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 47.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
69.3%
4
11.0%
3
4.5%
2
3.7%
1
11.5%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 68.8% in the three months before that.

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