Pertemps

Jobs & Recruitment • United Kingdomwww.pertemps.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

+30.0 vs. last month4.26 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#12of 78

Top 15% · Top Tier

#1 (best)#78 (worst)

#10Peer

#11Peer

#12This company

#13Peer

#14Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral1%
Negative19%

Sentiment Balance

Covering November 2024 — 25 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.8%

Loyalty

20.5%

Product Quality

14.7%

Problem Resolution

11.2%

Communication

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 3.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 29.0% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

77.0%

4★

5.0%

3★

1.2%

2★

0.7%

1★

16.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 76.0% of reviews in the last three months were positive, compared with 78.9% in the three months before that.

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