Penguin Recruitment

Jobs & Recruitment • United Kingdomwww.penguinrecruitment.co.uk

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

60/100

−9.0 vs. last month4.86 ★ average rating · 587 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#24of 78

Top 31% · Upper Half

#1 (best)#78 (worst)

#22Peer

#23Peer

#24This company

#25Peer

#26Peer

Overall Customer Sentiment

Above Average

95% of reviews positive, 5% negative

95%

positive

Positive95%
Neutral1%
Negative5%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 568 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.6%

Loyalty

19.3%

Product Quality

15.2%

Onboarding

13.3%

Communication

10.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW6/100

6/100

signal score

•Built from a negative-review share of 6.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.9%

4★

3.4%

3★

0.0%

2★

0.3%

1★

2.4%

Based on 587 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights